Need to make a return? We are happy to help.

We want every customer to be totally happy with their purchase and offer a no quibble return policy.  

If you do wish to return an item, please follow these simple steps:

  1. Email returns@buttonnosekids.co.uk within 14 days of receiving your order.
  2. We will send you a sales return form and a return address.
  3. Pop your parcel back in the post to us, wrapped as securely as possible. We recommend a recorded mail service that’s happy to handle packages of all sizes.

We will refund you in full for the item as long as it’s in its original packaging, unopened, and is in saleable condition.

If we have sent you the wrong item or it’s faulty, we will refund all your costs including the original postage and return postage costs.